How to Return & Exchange an Item
Domestic Returns
Start Return (U.S.): apbstore.loopreturns.com
Domestic returns and exchanges must be requested within 7 days of your delivery date for online store credit. Online store credit, issued as compensation for returned merchandise or refunds, is solely processed in the form of e-gift cards, delivered to customers via email. To initiate a return or exchange, please visit our returns portal and follow the steps provided. Please remember to include the original order packing slip in the return package. Upon submitting your return request in the portal, you will be notified via email that your request has been submitted. You will then be notified within 48 hours if your return is approved or denied.
Once your return has been approved, you will receive a prepaid return shipping label via email. Using the provided label, please drop off your package at any FedEx location. Once the return label has been created, you will have 7 days to drop it off at your local carrier to receive online store credit. Online store credit, issued as compensation for returned merchandise or refunds, is solely processed in the form of e-gift cards, delivered to customers via email. If the label remains unused after 7 days, it will expire, and you will need to contact customer service for assistance.
International Returns
Start Return (International): apbstore.loopreturns.com
International returns and exchanges must be requested within 10 days of your delivery date for online store credit. Online store credit, issued as compensation for returned merchandise or refunds, is solely processed in the form of e-gift cards, delivered to customers via email. To initiate a return or exchange, please visit our returns portal and follow the steps provided. Please remember to include the original order packing slip in the return package. Upon submitting your return request in the portal, you will be notified via email that your request has been submitted. You will then be notified within 48 hours if your return is approved or denied.
Once your return has been approved, you will receive a prepaid return shipping label via email. Using the provided label, please drop off your package at any FedEx location. Once the return label has been created, you will have 10 days to drop it off at your local carrier to receive online store credit.Online store credit, issued as compensation for returned merchandise or refunds, is solely processed in the form of e-gift cards, delivered to customers via email. If the label remains unused after 10 days, it will expire, and you will need to contact customer service for assistance.
Return Shipping
At APB, we strive to make the return process as hassle-free as possible for our customers. For all returns and exchanges, we will provide a prepaid return shipping label at no cost to you. Once provided, attach the prepaid label to the package and drop it off at any designated FedEx location. Please remember to include any original order packing slips in the return package.
All returns must be postmarked within 7 days of your order return label being created. Once your return is received, inspected, and approved, your online store credit will be issued. Online store credit, issued as compensation for returned merchandise or refunds, is solely processed in the form of e-gift cards, delivered to customers via email. Please allow up to 3-5 business days for the refund to be processed back to your original form of payment.
Returns Guidelines and Exclusions
We reserve the right to refuse returns that show signs of wear or do not meet the criteria outlined below. Additionally please note that purchases made in stores cannot be returned online, and likewise, online purchases cannot be returned in-store. If you're not entirely satisfied with your purchase, you have the option to return or exchange the item within 7 days of delivery for online store credit only processed in the form of an e-gift card, with the exception of final sale items.
Returned merchandise must be in the same condition as when you received it: unworn, undamaged, unwashed, and in its original condition, including all tags and liners if applicable. Items ordered without an attached tag should be returned with the original packaging. Please be aware that certain items, such as altered apparel, special orders, cloth face mask coverings, personalized/monogrammed items, and items labeled as "final sale," cannot be returned. This category encompasses items like candles, swimwear, and more.
Box damage does not meet the criteria for a full refund to your original payment method. Items returned due to box damage will be subject to a restocking fee and will follow all guidelines outlined in the return and exchange policy unless otherwise stated by our customer service team. Boxes may also become damaged during shipping. While we take great care in securely packaging your items, we understand the importance of receiving them in pristine condition. If your item arrives with box damage, please contact our customer service team immediately. We will work with you to resolve the issue and ensure your satisfaction with your purchase.
Items returned outside of our established return and exchange procedure are classified as unauthorized returns. Such returns will not be processed. Should an item be returned to us without prior contact with our customer service, or if the package is declined by the recipient, we reserve the right to disregard the return and withhold any refund.
Exchange Guidelines and Exclusions
Return Processing
Upon receipt of your return, our team will inspect the item to ensure compliance with our return policy. If your return is deemed worn, we reserve the right to disregard the return and not issue a refund. If it is compliant, an online store credit equivalent to the purchase price minus the restocking fee (exclusive of any incurred shipping fees) will be promptly issued within 3-5 business days. Online store credit, issued as compensation for returned merchandise or refunds, is solely processed in the form of e-gift cards, delivered to customers via email. Online store credit refunds are only redeemable for future online transactions with APB.
Exchange Processing
Restocking Fee
A restocking fee will apply to all orders, with the exception of orders being returned or exchanged due to our error. Certain orders may be exempt from the restocking fee policy. Errors that apply to this exception include, but are not limited to, defective items, damaged items, and items returned due to our error (such as receiving the wrong item, size, or color). Rejected or abandoned packages are also subject to a restocking fee.
Please note, we will only issue full refunds and credit the original payment method for customers who received incorrect items, an incorrect order, wrong sizes, defective, or damaged items. Damaged and defective items will be inspected by our team before a full refund or credit to the original payment is issued.
The restocking fee for all orders that are not exempt is 20% of the purchase price of the item(s) being returned. This includes any tax associated with an item. The exact amount will be deducted from your online store credit. Online store credit, issued as compensation for returned merchandise or refunds, is solely processed in the form of e-gift cards, delivered to customers via email. Additionally, please note that outbound shipping fees from the original order are not refundable.
Online Store Credit
At APB, our policy regarding online store credit is designed to ensure a seamless process for customers seeking compensation for returned merchandise or refunds. Accordingly, all such compensations will be exclusively issued in the form of e-gift cards. These e-gift cards will be delivered electronically to customers via email, offering a convenient and efficient means of reimbursement. It's important to note that online store credit can only be utilized for online purchases at APB.